Customer experience will take center stage in 2025, but it isn’t just about creating seamless, omnichannel journeys — it’s about rethinking how CX drives trust, revenue, and #CustomerLoyalty.
Britt Mills, our VP of CX Solutions, says, “2025 will see brands continuing to create connected experiences, but those that will succeed are entering it with a new mindset. ”From embracing hyper-personalization to redefining metrics that matter, the brands that prioritize purposeful, data-driven engagement will set the standard for success.
Read the full article in MarTech: https://martech.org/customer-experience-and-brand-2025-predictions/