03.14.25 By Scott Effler
Over 7,000 of our closest friends went to San Francisco for TDX 2025 as Trailblazers and left on a new journey to become Agentblazers. Developers, Customers, Admins, and partners gathered in Moscone and waited to hear the next, “One more thing.”
Today, we wanted to give our perspective and break down our top five key Agentforce innovations and takeaways that were released at TDX and give a little preview of a few more that are on the way.
Salesforce highlighted a new virtual assistant sitting alongside the people in your company, helping them write code, augment logic, and even accelerate unit testing. The capabilities enabled through the new Agentforce 2dx allows our agents to have more dynamic reasoning, take actions across systems, and have those experiences everywhere. This co-worker gives Salesforce customers the ability to service and sell to their customers more effectively and efficiently.
While us mere mortals sleep, this diligent co-worker can even monitor devices to determine if a heater in your home has stopped working. It has the ability to monitor countless events and use flows to start the resolution process before our feet hit the floor. Now we just need to get them started on making coffee before we get downstairs.
The way that we have been interacting with agents just got a lot more powerful. Up until now, we have started interactions with Agentforceby asking a question or at a prompt. Enter in the headless agent, which scurries around in the background, taking care of things while you’re working elsewhere. Now, you can also access the power of Agentforce solutions across your enterprise with the new Agentforce API. The Agentforce API will allow you to expose your Agentforce to external enterprise systems so you can build a truly interconnected and personalized experience for your users and customers.
You can also educate your Salesforce org’s Agentforce about relevant external systems that can enrich their behaviors with industry and company focused data.
20 years ago Salesforce went full force(.com) with their partners with the launch of its AppExchange. Thousands of apps have been created and millions installed across almost every Salesforce org.
In just a few short months – over 200 partners (some with our help!) have ideated, developed, and published trusted agents that can be installed with the click of a button. AgentExchange is the new AI agent marketplace that empowers organizations to quickly deploy agents and harness all the awesome capabilities of the enormous partner ecosystem. Coming soon you will also be able to install these agents directly from Agent builder. AgentExchange takes advantage of the work done over the last 20 years on the AppExchange and propels us into the new Agentic era.
Agentforce for Developers now empowers development teams with a dev assistant, code autocomplete, Apex test class generation, LWC test case generation, and TODO code generation capabilities.
This extension will allow developers to offload tedious tasks to Agentforce to free up more time for building exemplary applications for their business.
Look for “Agentforce for Developers” in the VSCode marketplace or Open VSX registry.
Coming to a Salesforce org near you in the Fall 25’ release (insert safe harbor here), Salesforce is launching ‘Interaction Explorer’. The tool will allow you to break down – by agent – how effective your agents are. The tool will monitor interactions, quality, and allow you to go on a turn-by-turn journey of the interactions with your customers or teams.
Interaction Explorer really got our gears turning thinking about all the questions we could answer. Why did it go down this path? Is this really working? What can I do to make my agent and Agentic AI better? Soon, Interaction Explorer will help us on that journey, and we can’t wait to get on board.
As the founding member of the Salesforce Product Development Outsourcers (PDO) program we have seen many leaps in Salesforce technology since 2008. On Thursday, newly ordained Agentblazers left with much more knowledge about new development tools, new ways to package, and new ways to code (many available today).
It is just the beginning of a long road. But one thing is for sure, your new partner and co-worker has the ability to see things that you might miss and can absolutely help you run your business and work better.
Ready to get started on your Agent strategy? Need a Salesforce Partner to ideate with to build a plan? Connect with us to discuss how your organization can thrive with Salesforce’s newest innovations.
