VP of CX Solutions
Britt Mills is a dedicated CX practitioner with a passion for collaborating across business, creative, product, and engineering teams to develop digital experiences that deliver value to both customers and employees. As VP of CX Solutions, she specializes in helping leaders identify their North Star and connecting that vision to execution with measurable outcomes.
In her previous role, she led a team of 25 curious product managers, product owners, and business analysts, contributing to solutions that positively impact millions daily.
Britt has earned certifications as a Forrester Certified CX Leader and completed Harvard’s program in Disruptive Strategies and Jobs to be Done Methodology. She also created The CX Machine™ and regularly shares insights on customer experience through her Substack newsletter, Good CX.
LinkedIn – Britt Mills
Email – Britt.Mills@bridgenext.com
