AI is no longer just a helpful tool for customer experience (CX)—it’s becoming a driving force behind how customers interact with brands. But leveraging AI effectively goes beyond implementing chatbots or recommendation engines. The true power lies in creating seamless, intent-driven experiences that anticipate customer needs before they even ask.
Discover insights from Roman Ptakowski, Chief Commercial Officer, Customer Experience of Bridgenext, on how retailers can integrate AI to break down data silos, design adaptable systems, and foster loyalty by delivering truly personalized experiences.
Read the full article – How retailers can lead the AI-driven CX revolution