Challenge / Goal
A New York-based law firm, which provides a diverse range of legal services, needed to backfill a soon-to-be-vacant Director of IT position. After a thorough evaluation of their options, they made the strategic decision to outsource all of their IT services to Bridgenext (formerly Emtec) to improve IT support and cost savings.
Solution
Our IT service management experts designed and built a fully managed IT services and help desk team with Virtual CIO services to deliver the comprehensive IT services required to run the business. Key services include:
- Extensive evaluation of current state IT architecture including systems, servers, network infrastructure, storage, security, applications, end user devices and more
- Detailed upgrade plan for critical IT infrastructure reaching end of life
- Complete management of all upgrades including servers, storage, patches, antivirus, firewall switches, wireless access points and a new enterprise virtualization environment
- 24/7 help desk with onsite L1, L2, L3 level support
- Robust data recovery solution with offsite real-time replication
- Day-to-day management of entire IT architecture including Microsoft Exchange server
- Primary liaison/intermediary for hardware and software vendors
- Cybersecurity services including advanced threat protection, email filtering and end-user training to reduce risk of threats via email phishing techniques, etc.
- Strategic CIO advice and recommendations for equipment and software upgrades, lifecycle management options, compliance/audit support and upcoming initiatives
- Monthly executive-level reporting and onsite business review of KPIs including incident volume, time to resolution and strategic project updates
Results
Over a three-year period, the firm leapfrogged 10 to 15 years in IT maturity with state-of-the-art IT operations. Benefits include:
- Modernized IT environment to support the company’s plans for growth
- Highly mature service management model
- Decreased IT labor and operating costs
- Access to expansive technical expertise on a budget
- Better risk management with stable IT architecture, cybersecurity and business continuity
- Well positioned to meet audit and compliance standards
- Higher end user satisfaction and employee efficiencies
- Solid controls in place to maintain security posture
